02.04.2020

Microsoft Office Mac Can't Log Into School Email Mac

Add your email account

A spare admin account can be very helpful when you’re having trouble with your Mac. For example, when you try to log into your Mac and it repeatedly freezes up, and you’ve already tried resetting the PRAM or the SMC. Or, even worse, you can’t log in at all; instead, you see a message that says 'unable to log in to the user account at this. For instructions on checking the status of your network connections, see Mac OS Help. Or, you can contact your Exchange server administrator or your network administrator. You can also ask a colleague who uses similar settings if he or she can connect to the network.

If you don't have an email account set up, Mail prompts you to add your email account.

To add another account, choose Mail > Add Account from the menu bar in Mail. Or choose Apple menu  > System Preferences, click Internet Accounts, then click the type of account to add.

  • When adding an account, if you get a message that your account provider requires completing authentication in Safari, click Open Safari and follow the sign-in instructions in the Safari window.
  • If necessary, Mail might ask you for additional settings.

Learn more about how to add or remove email accounts.

Send and reply

Learn how to compose, reply to, and forward email.

Send new messages

  1. Click New Message in the Mail toolbar, or choose File > New Message.
  2. Enter a name, email address, or group name in the 'To' field. Mail gives suggestions based on your contacts and messages on your Mac and devices signed into iCloud.1
  3. Enter a subject for your message.
  4. Write your email in the body of the message.
    • To add an attachment, drag an attachment to the body of the message. Or choose File > Attach Files, choose an attachment, then click Choose.
    • To change your font and format, use the options at the top of the message window.
    • Beginning with macOS Mojave, it's even easier to add emoji to your messages. Just click the Emoji & Symbols button in the toolbar at the top of the message window, then choose emoji or other symbols from the character viewer.
  5. Send or save your message:
    • To send, click the Send button or choose Message > Send.
    • To save your message as a draft for later, close the message, then click Save.

Reply and forward

  • To reply to a single person, click Reply , type your response, then click Send .

  • To reply to everyone on a group email, click Reply All , type your response, then click Send .

  • To forward a message to other people, click Forward , type your response, then click Send .

Organize and search

Sort your emails into folders and use multiple search options to find specific messages.

Create folders

You can create Mailboxes to organize your emails into folders.

  1. Open Mail, then choose Mailbox > New Mailbox from the menu bar.
  2. In the dialog that appears, choose the location for the Mailbox.
    • Choose your email service (like iCloud) to access your Mailbox on your other devices, such as an iPhone signed into the same email account.
    • Choose On My Mac to access your Mailbox only on your Mac.
  3. Name the mailbox and click OK.

If you don't see the mailboxes sidebar, choose View > Show Mailbox List. To show or hide mailboxes from an email account, move your pointer over a section in the sidebar and click Show or Hide.

Sort your emails

To move a message from your Inbox to a mailbox:

  • Drag the message onto a mailbox in the sidebar.
  • In macOS Mojave, you can select the message, then click Move in the Mail toolbar to file the message into the suggested mailbox. Mail makes mailbox suggestions based on where you've filed similar messages in the past, so suggestions get better the more you file your messages.

To delete a message, select a message, then press the Delete key.

To automatically move messages to specific mailboxes, use rules.

Search

Use the Search field in the Mail window to search by sender, subject, attachments, and more. To narrow your search, choose an option from the menu that appears as you type.

Add and mark up attachments

Attach documents and files to your messages and use Markup to annotate, add your signature, and more. Microsoft remote desktop file sharing mac.

Attach a file

To attach a file to your message:

  • Drag an attachment to the body of the message.
  • Choose File > Attach Files, choose an attachment, then click Choose.

Use Markup with your attachments

You can use Markup to draw and type directly on an attachment, like an image or PDF document.2

  1. Click the Attach button or choose File > Attach Files in the message window.
  2. Choose an attachment, then click Choose File.
  3. Click the menu icon that appears in the upper-right corner of the attachment, then choose Markup.
    • Use the Sketch tool to create freehand drawings.
    • Use the Shapes tool to add shapes like rectangles, ovals, lines, and arrows.
    • Use the Zoom tool in the Shapes menu to magnify and call attention to a part of an attachment.
    • Use the Text tool to add text.
    • Use the Sign tool to add your signature.
  4. Click Done.

Learn more

  • Contact Apple Support.

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1. All devices signed into iCloud with the same Apple ID share contacts. Contacts addressed in previous messages that were sent and received on those devices are also included. To control this feature, turn Contacts on or off for iCloud. On Mac, choose Apple menu  > System Preferences, then click iCloud. On iOS devices, go to Settings, tap your name at the top of the screen, then tap iCloud.

2. Markup is available in OS X Yosemite and later.

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Enroll your macOS device with the Intune Company Portal app to gain secure access to your work or school email, files, and apps.

Organizations typically require you to enroll your device before you can access proprietary data. After your device is enrolled, it becomes managed. Your organization can assign policies and apps to the device through a mobile device management (MDM) provider, such as Intune. To get continuous access to work or school information on your device, you must configure your device to match your organization’s policy settings.

This article describes how to use the Company Portal app for macOS to enroll, configure, and maintain your device so that you meet your organization's requirements.

What to expect from the Company Portal app

During initial setup, the Company Portal app requires you to sign in and authenticate yourself with your organization. Company Portal then informs you of any device settings you need to configure to meet your organization's requirements. For example, organizations often set minimum or maximum character password requirements that you'll be required to meet.

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After you enroll your device, Company Portal will always make sure that your device is protected according to your organization's requirements. For example, if you install an app from an untrusted source, Company Portal will alert you and might restrict access to your organization's resources. App protection policies like this one are common. To regain access, you'll likely need uninstall the untrusted app.

If after enrollment your organization enforces a new security requirement, such as multi-factor authentication, Company Portal will notify you. You'll have the chance to adjust your settings so that you can continue to work from your device.

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To learn more about enrollment, see What happens when I install the Company Portal app and enroll my device?.

Get your macOS device managed

Use the following steps to enroll your macOS device with your organization. Your device must be running macOS 10.12 or later.

Note

Throughout this process, you might be prompted to allow Company Portal to use confidential information that's stored in your keychain. These prompts are part of Apple security. When you get the prompt, type in your login keychain password and select Always Allow. If you press Enter or Return on your keyboard, the prompt will instead select Allow, which may result in additional prompts.

Install Company Portal app

  1. Go to Enroll My Mac.
  2. The Company Portal installer .pkg file will download. Open the installer and continue through the steps.
  3. Agree to the software license agreement.
  4. Enter your device password or registered fingerprint to install the software.
  5. Open Company Portal.

Important

Microsoft AutoUpdate might open to update your Microsoft software. After all updates are installed, open the Company Portal app. For the best setup experience, install the latest versions of Microsoft AutoUpdate and Company Portal.

Enroll your Mac

  1. Sign in to Company Portal with your work or school account.

  2. When the app opens, select Begin.

  3. Review what your organization can and can't see on your enrolled device. Then select Continue.

  4. If prompted to, enter your device password on the Install management profile screen.

  5. On the Confirm device management screen, select Open System Preferences.

  6. Your device's system preferences will open. Select Management Profile from the device profiles list and then select Approve > Approve.

  7. Return to Company Portal and select Continue.

  8. Your organization might require you to update your device settings. When you're done updating settings, select Check settings.

  9. When setup is complete, select Done.

Troubleshooting and feedback

If you run into issues during enrollment, go to Help > Send Diagnostic Report to report the issue to Microsoft app developers. This information is used to help improve the app. They'll also use this information to help resolve the problem if your IT support person reaches out to them for help.

After you report the problem to Microsoft, you can send the details of your experience to your IT support person. Select Email Details. Type in what you experienced in the body of the email. To find your support person's email address, go to the Company Portal app > Contact. Or check the Company Portal website.

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Additionally, the Microsoft Intune Company Portal team would love to hear your feedback. Go to Help > Send Feedback to share your thoughts and ideas.

Unverified profiles

When you view the installed mobile device management (MDM) profiles in System Preferences > Profiles, some profiles might show an unverified status. As long as the management profile shows a verified status, you don’t need to be concerned.

The management profile is what defines the MDM channel connection. As long as the management profile is verified, any other profiles delivered to the machine via that channel inherit the security traits of the management profile.

Updating the Company Portal app

Updating the Company Portal app is done the same way as any other Office app, through Microsoft AutoUpdate for macOS. Find out more about updating Microsoft apps for macOS.

Next Steps

Still need help? Contact your company support. For contact information, check the Company Portal website.